Terms of Service

ADEGEN LLC

TERMS OF SERVICE

Effective Date: July 1, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING ANY PRODUCTS OR SERVICES. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SITE.

THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER. EXCEPT AS DESCRIBED BELOW, YOU AND ADEGEN AGREE TO RESOLVE ALL DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

1. ABOUT ADEGEN LLC

Adegen LLC ("Adegen," "we," "us," or "our") is a direct-to-consumer telehealth facilitator and over-the-counter retailer with a business address at 30 N Gould St, Ste R, Sheridan, WY 82801. Adegen operates the website located at adegen.com (the "Site") and provides access to the services described herein (collectively, the "Services").

Adegen is not a healthcare provider, medical group, or pharmacy. Adegen does not practice medicine, provide medical advice, diagnose conditions, or prescribe medications. Telehealth consultations made available through the Site are provided by independent, licensed healthcare providers and affiliated medical groups ("Providers"). Prescription fulfillment, where applicable, is handled by the applicable licensed pharmacy ("Pharmacy"), which operates as a separate legal entity from Adegen LLC. Your relationship with the Providers and the Pharmacy is separate from your relationship with Adegen.

2. ACCEPTANCE OF TERMS

By accessing or using the Site, creating an account, purchasing any product or service, or clicking to accept these Terms, you agree to be legally bound by these Terms of Service, our Privacy Policy, our Consumer Health Data Privacy Policy, our Telehealth Consent, our Medication Safety Information & Consent, our Subscription Terms, our Refund & Cancellation Policy, and any additional terms applicable to specific services or promotions, all of which are incorporated herein by reference.

If you are using the Site on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

You must be at least eighteen (18) years of age to use the Site or purchase any products or services. By using the Site, you represent and warrant that you are at least 18 years of age.

3. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time. When we make changes, we will update the Effective Date at the top of this page. We will make reasonable efforts to notify you of material changes. Your continued use of the Site after any modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

4. THE SERVICES

4.1 Overview

The Services may include: (i) general information and educational content related to hair loss and hair restoration; (ii) access to technology-oriented tools and intake questionnaires to help you assess your hair loss concerns; (iii) facilitation of telehealth consultations between you and independent licensed Providers; (iv) access to prescription hair loss treatments, if prescribed by a Provider following a consultation; (v) sale of over-the-counter hair care and accessory products; and (vi) subscription-based product delivery and account management.

Adegen serves as a technology and logistics platform. We facilitate your access to Providers and, where applicable, to the Pharmacy. We do not control the clinical judgment of Providers, and we are not responsible for any treatment decisions made by Providers.

4.2 No Medical Advice

THE CONTENT AVAILABLE THROUGH THE SITE IS FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT RECOMMENDATIONS. YOU SHOULD NOT RELY ON ANY INFORMATION ON THIS SITE AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF A QUALIFIED HEALTHCARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION.

4.3 No Guarantee of Treatment

Completing an intake questionnaire or initiating a telehealth consultation does not guarantee that you will be prescribed any medication or treatment. The decision to prescribe medication rests solely with the Provider, based on their independent clinical judgment. Adegen has no control over and takes no responsibility for treatment decisions made by Providers.

4.4 Emergency Situations

THE SERVICES ARE NOT APPROPRIATE FOR MEDICAL EMERGENCIES. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT USE THE SITE OR SERVICES FOR EMERGENCY CARE.

4.5 Telehealth Services

Telehealth involves the delivery of healthcare services using electronic communications between a healthcare provider and a patient who are not in the same physical location. By initiating a telehealth consultation through the Site, you acknowledge and agree that: (i) the Provider may not have access to your complete medical history; (ii) the absence of an in-person examination may limit the Provider's ability to evaluate your condition; (iii) telehealth may not be appropriate for all conditions; and (iv) you must complete and affirmatively agree to our separate Telehealth Consent document before any consultation will be initiated. No Provider will begin a consultation until your Telehealth Consent has been received and recorded. By proceeding with a consultation, you confirm that you have completed the Telehealth Consent in full.

4.6 Prescription Products

Prescription hair loss treatments available through the Site are compounded medications prepared by a licensed 503A compounding pharmacy. Compounded medications are not FDA-approved drug products. The FDA does not verify the safety, effectiveness, or quality of compounded medications. Prescription treatments will only be dispensed following a consultation with and prescription issued by an independent licensed Provider. Results vary and are not guaranteed.

4.7 Over-the-Counter Products

Over-the-counter products sold through the Site are consumer products that do not require a prescription. All product descriptions, intended uses, and ingredient information are provided on the applicable product pages. We make no guarantee that any over-the-counter product will produce specific results.

5. ACCOUNTS AND REGISTRATION

To access certain features of the Site and to purchase products or initiate a telehealth consultation, you must create an account. You agree to: (i) provide accurate, current, and complete information during registration; (ii) maintain the accuracy of your information and promptly update it as necessary; (iii) keep your login credentials confidential; and (iv) notify us immediately at support@adegen.com of any unauthorized use of your account.

You are responsible for all activity that occurs under your account. We reserve the right to terminate or suspend your account at any time in our sole discretion, including for violation of these Terms.

6. PURCHASES, PAYMENTS, AND SUBSCRIPTIONS

Please review our Subscription Terms and Refund & Cancellation Policy, which are incorporated herein by reference and govern all purchases, recurring billing, cancellations, and refunds. Key terms include:

• All prices are stated in U.S. dollars and are subject to change without notice.

• Prescription products are sold on a subscription basis with automatic renewal. You authorize us to charge your payment method on a recurring basis until you cancel.

• Over-the-counter products may be purchased individually or on a subscription basis.

• You authorize Adegen or our third-party payment processors to charge your designated payment method for all amounts due.

• Prescription medications, once dispensed by the Pharmacy, are non-returnable and non-refundable due to health and safety regulations.

• Cancellation requests must be submitted prior to the next processing date as set forth in our Subscription Terms.

7. INTELLECTUAL PROPERTY

All content on the Site, including but not limited to text, graphics, logos, images, product descriptions, formulation names, trademarks (including ARB™ and DermalDrive™), trade dress, software, and the overall design and compilation of the Site, is owned by or licensed to Adegen LLC and is protected by applicable U.S. and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial purposes in accordance with these Terms. You may not: (i) reproduce, distribute, modify, or create derivative works of any Site content without our prior written consent; (ii) use any of our trademarks, logos, or trade dress without our prior written consent; or (iii) use any automated systems, bots, or scrapers to access or collect data from the Site.

8. USER CONDUCT

You agree not to use the Site or Services to:

• Provide false, inaccurate, or misleading information in any intake form, questionnaire, or communication with a Provider.

• Violate any applicable federal, state, local, or international law or regulation.

• Transmit any unsolicited or unauthorized advertising, promotional materials, or spam.

• Introduce any virus, malware, or other harmful code to the Site.

• Attempt to gain unauthorized access to any portion of the Site or any related systems.

• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

• Engage in any conduct that restricts or inhibits any other user's use or enjoyment of the Site.

• Use the Site for any commercial purpose without our prior written consent.

We reserve the right to terminate your access to the Site for any violation of these Terms.

9. THIRD-PARTY SERVICES AND LINKS

The Site may contain links to third-party websites or services, including the platforms of our Provider and Pharmacy partners. These third-party websites and services are not controlled by Adegen, and we are not responsible for their content, privacy practices, or terms. The inclusion of any link does not constitute an endorsement by Adegen. You access third-party websites at your own risk and subject to the terms and conditions of those websites.

Your interactions with Providers and the Pharmacy are governed by their respective agreements, notices, and professional obligations. Adegen is not a party to the clinical or pharmacy relationship between you and those entities.

10. PRIVACY AND HEALTH INFORMATION

Your use of the Site is subject to our Privacy Policy and Consumer Health Data Privacy Policy, each of which is incorporated into these Terms by reference. Please review those documents carefully. They describe how we collect, use, disclose, and protect your information. Where we rely on your consent to process certain categories of information, that consent is obtained separately through the applicable consent mechanism.

Adegen LLC is not a covered entity under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). Health information you provide through the Site in connection with a telehealth consultation may be shared with Providers and the Pharmacy as necessary to facilitate your care. Providers and the Pharmacy, as applicable, may be covered entities or otherwise subject to applicable health information privacy laws and will handle your protected health information in accordance with their respective Notice of Privacy Practices.

11. DISCLAIMER OF WARRANTIES

THE SITE AND ALL CONTENT, SERVICES, AND PRODUCTS AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ADEGEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ADEGEN DOES NOT WARRANT THAT: (I) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (II) ANY PRODUCTS OR TREATMENTS WILL PRODUCE SPECIFIC RESULTS FOR ANY INDIVIDUAL; OR (III) ANY CONTENT ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT.

ADEGEN IS NOT LIABLE FOR THE ACTS, OMISSIONS, TREATMENT DECISIONS, PRESCRIBING DECISIONS, OR CLINICAL JUDGMENTS OF PROVIDERS OR THE PHARMACY. PROVIDER SERVICES ARE PROVIDED BY INDEPENDENT LICENSED PROVIDERS OVER WHOM ADEGEN EXERCISES NO CONTROL. PHARMACY SERVICES ARE PROVIDED BY THE APPLICABLE LICENSED PHARMACY, WHICH OPERATES AS A SEPARATE LEGAL ENTITY FROM ADEGEN LLC.

12. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ADEGEN LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE, THE SERVICES, OR ANY PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL ADEGEN'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT YOU PAID TO ADEGEN IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (II) ONE HUNDRED DOLLARS ($100.00), EVEN IF ADEGEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Adegen LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of the Site or Services; (ii) your violation of these Terms; (iii) your violation of any applicable law or regulation; (iv) any false or inaccurate information you provide through the Site, including in any intake questionnaire or consultation; or (v) your infringement of any third-party rights.

14. MANDATORY ARBITRATION AND CLASS ACTION WAIVER

14.1 Agreement to Arbitrate

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except as set forth below, you and Adegen agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services (collectively, "Disputes") will be resolved by binding individual arbitration rather than in court. This includes disputes about the validity, applicability, or enforceability of this arbitration agreement.

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and evidences a transaction involving interstate commerce. The FAA governs the interpretation and enforcement of this arbitration agreement notwithstanding any state law to the contrary. The arbitrator shall apply Wyoming substantive law to the merits of any Dispute, consistent with the FAA and applicable statutes of limitations.

14.2 Class Action Waiver

YOU AND ADEGEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

14.3 Arbitration Process

Arbitration shall be conducted by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall take place in Sheridan County, Wyoming, or another mutually agreed location, or via telephone or video conference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. If AAA is unable or unwilling to administer the arbitration for any reason, the parties shall mutually agree on an alternative arbitration administrator. If the parties cannot agree on an alternative administrator within 30 days, a court of competent jurisdiction shall appoint the arbitrator.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights. You may also bring an individual claim in small claims court if the claim qualifies.

14.5 Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@adegen.com within thirty (30) days of first agreeing to these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Adegen agree to resolve Disputes exclusively in the state courts of Sheridan County, Wyoming, or the United States District Court for the District of Wyoming.

15. GOVERNING LAW AND VENUE

These Terms and any Disputes arising out of or related to them or the Site shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration, you and Adegen consent to exclusive jurisdiction and venue in the state courts of Sheridan County, Wyoming, or the United States District Court for the District of Wyoming.

16. COMMUNICATIONS AND SMS

By creating an account or providing your contact information, you consent to receive electronic communications from us, including emails and SMS/text messages regarding your account, orders, treatment status, and promotional offers. Standard message and data rates may apply to SMS communications. You may opt out of promotional SMS messages at any time by replying STOP to any such message. You may opt out of promotional emails by using the unsubscribe link in any such email. Transactional and account-related communications are not subject to opt-out.

You agree that electronic communications from Adegen satisfy any legal requirement that such communications be in writing.

17. TERMINATION

We reserve the right to suspend or terminate your access to the Site and Services at any time and for any reason, including violation of these Terms, without prior notice or liability. You may terminate your account at any time by contacting us at support@adegen.com. Upon termination, your right to use the Site and Services will immediately cease. Sections 7, 10, 11, 12, 13, 14, 15, and 19 survive any termination of these Terms.

18. MODIFICATIONS TO THE SITE AND SERVICES

We reserve the right to modify, suspend, or discontinue the Site or any part of the Services at any time without notice or liability. We may also change the prices of products and services at any time. Any price changes will not affect orders already submitted prior to the price change.

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms, together with our Privacy Policy, Consumer Health Data Privacy Policy, Telehealth Consent, Medication Safety Information & Consent, Subscription Terms, and Refund & Cancellation Policy, constitute the entire agreement between you and Adegen regarding your use of the Site and Services and supersede all prior agreements and understandings.

19.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect. If the class action waiver in Section 14.2 is found unenforceable, the entire arbitration agreement in Section 14 shall be null and void.

19.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Adegen may assign these Terms in connection with a merger, acquisition, sale of assets, or operation of law without restriction.

19.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

19.6 Force Majeure

Adegen will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labor disputes, government actions, or internet or telecommunications failures.

20. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Adegen LLC
30 N Gould St, Ste R
Sheridan, WY 82801
Email: support@adegen.com

Last Updated: July 1, 2026