ADEGEN LLC

TELEHEALTH CONSENT

Effective Date: July 1, 2026

PLEASE READ THIS TELEHEALTH CONSENT CAREFULLY BEFORE INITIATING A CONSULTATION. BY CLICKING "I AGREE" OR OTHERWISE PROCEEDING WITH A TELEHEALTH CONSULTATION THROUGH THE ADEGEN PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OF THIS CONSENT. IF YOU DO NOT AGREE, DO NOT PROCEED WITH THE CONSULTATION.

THIS CONSENT MUST BE COMPLETED IN FULL BEFORE ANY TELEHEALTH CONSULTATION BEGINS. YOUR PROVIDER WILL NOT INITIATE A CONSULTATION UNTIL THIS CONSENT HAS BEEN RECEIVED.

1. PURPOSE OF THIS CONSENT

The purpose of this Telehealth Consent is to inform you about the nature of telehealth services available through the Adegen platform, to describe the benefits and limitations of receiving care via telehealth, and to obtain your informed consent to participate in a telehealth consultation with an independent licensed healthcare provider ("Provider").

Adegen LLC ("Adegen") is a telehealth facilitator and technology platform. Adegen is not a healthcare provider and does not practice medicine. The telehealth consultations made available through the Site are conducted by independent licensed Providers who are not employees or agents of Adegen. Your clinical relationship is with the Provider, not with Adegen.

Among other activities, the services provided through the Adegen platform enable coordination and communication with a licensed healthcare Provider. They do not replace your relationship with your existing physician or healthcare provider. These services may not be appropriate for all medical conditions or concerns.

2. WHAT IS TELEHEALTH

Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location. Telehealth may be used for evaluation, diagnosis, treatment recommendations, follow-up care, and patient education.

Telehealth services offered through the Adegen platform may include one or more of the following:

• Electronic transmission of your health history, intake questionnaire responses, and photos to your Provider for review

• Asynchronous communication between you and your Provider via secure messaging

• Synchronous communication via telephone or video conference, where required by applicable state law or at the Provider's discretion

• Review of your responses by a licensed Provider who will determine whether treatment is appropriate

• Issuance of a prescription, if the Provider determines it is clinically appropriate, which will be transmitted to the applicable licensed pharmacy for fulfillment

3. BENEFITS OF TELEHEALTH

Telehealth may offer the following benefits:

• Convenient access to licensed healthcare providers without the need for an in-person appointment

• Faster evaluation and, if appropriate, initiation of treatment

• Access to care from the privacy and comfort of your home

• Reduced time and cost compared to traditional in-person visits for certain conditions

• Ongoing access to your Provider for follow-up questions and treatment adjustments via secure messaging

4. LIMITATIONS AND RISKS OF TELEHEALTH

You understand and acknowledge that telehealth has limitations and involves certain risks, including:

4.1 Clinical Limitations

• Your Provider will not conduct a physical examination and will not have the benefit of information typically obtained through in-person evaluation, including vital signs, direct physical assessment, and hands-on diagnostic techniques

• The absence of a physical examination may affect your Provider's ability to evaluate your condition, reach a diagnosis, or identify conditions that require urgent or in-person care

• Telehealth may not be appropriate for all hair loss conditions or health concerns, and your Provider may determine that an in-person visit or referral to another specialist is necessary

• Any diagnosis or treatment recommendation you receive through telehealth is based solely on the information you provide and is limited accordingly

4.2 Technology Limitations

• Telehealth services depend on reliable internet connectivity and functioning technology. Technical failures, disruptions, or delays may occur and are outside the control of Adegen and the Provider

• In the event of a technical failure, your consultation may be interrupted or delayed. Adegen will make reasonable efforts to reschedule or continue your consultation, but cannot guarantee uninterrupted service

• Electronic communications, including email and secure messaging, cannot be guaranteed to be 100% secure. While we use industry-standard encryption and security measures, you acknowledge the inherent risks of electronic communication

4.3 Privacy Limitations

• If you access telehealth services from a shared or public device or network, there is a risk that others may be able to observe your session or access your information. You are responsible for ensuring you access telehealth services from a private and secure location and network

• Your health information will be shared with the Provider and, if a prescription is issued, with the applicable licensed pharmacy, as necessary to facilitate your care. Please review our Privacy Policy and the applicable Notice of Privacy Practices for more information

4.4 Information Accuracy

The accuracy and completeness of the information you provide directly affects the quality of the care you receive. You understand that your Provider relies entirely on the information you submit in your intake questionnaire and any subsequent communications. Providing false, inaccurate, or incomplete information may result in an incorrect treatment recommendation and may put your health at risk. You agree to provide truthful and complete information at all times.

5. NO GUARANTEE OF TREATMENT

Completing this consent and submitting an intake questionnaire does not guarantee that you will receive a prescription or any particular treatment. The Provider will independently evaluate your intake information and make a clinical determination based on their professional judgment. Adegen has no ability to influence or override the Provider's clinical decisions.

If the Provider determines that telehealth is not appropriate for your condition, that you are not a suitable candidate for the requested treatment, or that additional information or an in-person evaluation is required, you will be notified. In some cases, you may not be charged if no prescription is issued. Please refer to our Refund & Cancellation Policy for details.

6. EMERGENCY CARE

TELEHEALTH SERVICES PROVIDED THROUGH THE ADEGEN PLATFORM ARE NOT APPROPRIATE FOR MEDICAL EMERGENCIES OR CRISIS SITUATIONS. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT USE THE ADEGEN PLATFORM FOR EMERGENCY CARE. DO NOT WAIT FOR A RESPONSE FROM YOUR PROVIDER IF YOU ARE EXPERIENCING AN EMERGENCY.

If you develop an urgent health concern during the course of your treatment, including an adverse reaction to a prescribed medication, contact your primary care physician, an urgent care facility, or emergency services as appropriate. You may also contact us at support@adegen.com and we will assist you in reaching your Provider.

7. ALTERNATIVE TREATMENT OPTIONS

You understand that telehealth is not the only option for receiving care for hair loss or related conditions. Alternative options include:

• In-person consultations with a dermatologist, primary care physician, or hair restoration specialist

• Over-the-counter hair loss products available without a prescription

• Hair transplant surgery or other in-person procedures

You are free to choose any of these alternatives. Your decision to use the Adegen platform is entirely voluntary. You may discontinue use of the platform and seek alternative care at any time.

8. YOUR PROVIDER

Telehealth consultations conducted through the Adegen platform are provided by independent licensed healthcare providers. Providers are licensed in the state(s) where they practice and where you are located at the time of your consultation. Providers are not employees or agents of Adegen.

The Provider conducting your consultation will determine the appropriate scope of evaluation and, in their sole clinical judgment, whether treatment is appropriate for your condition. Adegen does not direct, supervise, or control the clinical decisions of Providers.

You have the right to ask your Provider questions about their qualifications, the proposed treatment, alternatives, potential risks and benefits, and any other concerns you may have. You are encouraged to ask questions before agreeing to any course of treatment.

9. PRESCRIPTION AND PHARMACY SERVICES

If your Provider determines that a prescription is appropriate following your telehealth consultation, the prescription will be transmitted electronically to the applicable licensed pharmacy for fulfillment. You understand and acknowledge that:

• Compounded prescription medications prepared by the pharmacy are not FDA-approved drug products. The FDA does not verify the safety, effectiveness, or quality of compounded medications.

• Compounded medications are prepared specifically for you based on your Provider's prescription and may differ in formulation, appearance, or delivery method from commercially manufactured medications

• The applicable licensed pharmacy is a separate legal entity from Adegen LLC. Your relationship with the pharmacy for prescription fulfillment purposes is governed by the pharmacy's own terms and applicable law

• You have the right to request that your prescription be sent to a pharmacy of your choice, subject to that pharmacy's ability to fill compounded prescriptions

• Results from prescribed treatments are not guaranteed and will vary by individual

10. HEALTH RECORDS AND INFORMATION

A record of your telehealth consultation, including your intake questionnaire responses, the Provider's clinical notes, and any prescription issued, will be maintained by the applicable Provider and pharmacy in accordance with applicable law and their professional obligations. Adegen support can assist in routing your records request to the appropriate party. To request access to your health records, contact us at support@adegen.com and we will connect you with the applicable Provider or pharmacy.

Your health information will be shared between Adegen, the Provider, and the pharmacy only as necessary to facilitate your care and in accordance with our Privacy Policy and the applicable Notice of Privacy Practices. Adegen does not sell your health information.

For questions about how your protected health information is handled by the Provider or pharmacy, please refer to the applicable Notice of Privacy Practices, which is available at https://privacy.mdintegrations.com.

11. STATE-SPECIFIC DISCLOSURES

Telehealth laws and regulations vary by state. In some states, applicable law may require a synchronous (real-time) audio or video visit before a prescription can be issued. If you reside in a state with such a requirement, you will be notified during the intake process and offered the opportunity to schedule a live consultation with a Provider.

A Provider may only provide telehealth services to you if both you and the Provider are located in a state where the Provider is licensed and where the applicable telehealth laws permit the proposed services. If telehealth services are not available in your state for the requested treatment, you will be notified.

12. YOUR RIGHTS AS A PATIENT

As a patient receiving telehealth services, you have the right to:

• Be treated with dignity and respect by your Provider

• Receive clear and understandable information about your proposed treatment, including risks, benefits, and alternatives

• Ask questions and receive answers from your Provider before consenting to any treatment

• Refuse or discontinue treatment at any time without penalty

• Access your health records as described in Section 10

• File a complaint about your Provider with the applicable state medical board if you believe your care was inappropriate

• Seek a second opinion or pursue alternative care at any time

To file a complaint about a Provider, contact the medical licensing board in the state where the Provider is licensed. Contact information for state medical boards is available through the Federation of State Medical Boards at www.fsmb.org.

13. WITHDRAWAL OF CONSENT

You may withdraw this consent at any time by contacting us at support@adegen.com. Withdrawal of consent will apply to future consultations and will not affect care already provided. If you withdraw consent, you will no longer be able to initiate telehealth consultations through the Adegen platform, but you may continue to purchase over-the-counter products.

This consent will be considered renewed each time you initiate a new telehealth consultation through the Adegen platform. If we make material changes to this Telehealth Consent, we will notify you and obtain your renewed consent before your next consultation.

14. RELATIONSHIP TO OTHER AGREEMENTS

This Telehealth Consent is incorporated by reference into and forms part of Adegen's Terms of Service. In the event of a conflict between this Telehealth Consent and the Terms of Service with respect to telehealth-specific matters, this Telehealth Consent controls. All other terms of the Terms of Service, including the arbitration provision and limitation of liability, apply to your use of telehealth services.

15. ACKNOWLEDGMENT AND CONSENT

By proceeding with a telehealth consultation through the Adegen platform, you acknowledge and confirm that:

• You have read and understood this Telehealth Consent in its entirety

• You understand the nature, benefits, limitations, and risks of telehealth as described above

• You understand that Adegen is a technology platform and facilitator, not a healthcare provider

• You understand that your clinical relationship is with the independent licensed Provider, not with Adegen

• You understand that there is no guarantee you will receive a prescription or any particular treatment

• You understand that compounded medications are not FDA-approved and that the FDA does not verify their safety, effectiveness, or quality

• You consent to the electronic transmission of your health information to the Provider and, if applicable, to the pharmacy as necessary to facilitate your care

• You have provided truthful, accurate, and complete information in your intake questionnaire

• You are at least 18 years of age

• You are located in a U.S. state where the requested telehealth services are available

• You understand you may withdraw this consent at any time as described in Section 13

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS TELEHEALTH CONSENT, DO NOT PROCEED WITH A CONSULTATION.

16. CONTACT INFORMATION

For questions about this Telehealth Consent or your telehealth consultation, please contact us at:

Adegen LLC

30 N Gould St, Ste R

Sheridan, WY 82801

Email: support@adegen.com

Last Updated: July 1, 2026