Returns and Refunds
At Adegen, we're deeply committed to ensuring that each purchase meets the high standards of quality and satisfaction that our customers have come to expect from us.
We understand that sometimes a product may not be what you expected, and while we wish we could accommodate every return, we uphold certain policies to ensure the safety and satisfaction of all our customers.
Due to stringent consumer safety regulations, all sales from Adegen are considered final.
However, we recognize that circumstances can vary and in the spirit of best serving our customers, we offer a 30-day return window for any product that remains unused and unopened.
When returning products, please use a mail courier that offers tracking. Please don't use any alternative package distributors as this makes it impossible to track the item if the package gets lost during return shipping.
You should ship the item adequately packaged with a copy of the invoice and please state clearly the reason for the return.
Please send all returns to the following address:
2082 Stringtown Rd #306
Grove City, OH 43123
Once we receive your returned item(s) and after a thorough inspection, we will process your refund.
The refund amount, whether full or partial, is at our discretion and will be made to the original payment method used during your purchase. We unfortunately cannot process refunds to an alternative account.
Also, please note that the original shipping charges are non-refundable and, in some instances, restocking fees may apply.
If the reason for your return stems from an oversight or error on our part, rest assured that Adegen will cover the return shipping costs. We must mention that we monitor return activities and reserve the right to limit or decline returns and exchanges.
We genuinely appreciate your understanding and cooperation with our return policy. It's crafted with the intent of being fair to both you and to us.
If you have questions or need assistance, our dedicated customer service team is always here to help. You can reach us at anytime by emailing us at firstname.lastname@example.org.